Policies

Western Michigan B&B and Guest House Policies

Reservations:

• To reserve a room at The Lewis House Bed & Breakfast or our Vacation Cottage you may:
  • Call us toll free or text us at (844) 854-6424 between 9am-9pm ET (note: if we miss your call, please leave us a message and we’ll call you back asap!)
  • Reserve online by following the “check availability” link
• Reservation must be secured with a valid credit card. We accept most major credit cards, including Visa, MasterCard, American Express and Discover.
• All gift card cards, coupons, vouchers, and/or gift certificates must be declared at time of booking.
• Deposit of 25% of the total booking amount or one night’s rate plus taxes, whichever is greater, is due AT BOOKING via credit card. The remaining balance is due AT CHECK IN via credit card.

Gift Cards:

• We happily accept gift cards/certificates issued by The Lewis House Bed & Breakfast and Michigan Bed & Breakfast Association. To redeem a gift card, you must provide a credit card deposit when making your reservation. Once your gift card is redeemed at check-in, we will credit back any overpayment to the credit card on file. There are no cash refunds when redeeming gift cards from any source.

• To purchase a gift certificate for use at The Lewis House Bed & Breakfast, click here, fill out the form and your certificate will be shipped out as soon as possible.

Arrival/Departure:

• Staying at The Lewis House B&B? Check in is after 4:30pm ET. While ARRIVALS PRIOR TO 4:30pm ARE NOT GUARANTEED AN EARLY CHECK IN, an early check in can sometimes be accommodated with prior arrangement. Additional fees will apply. Please call/text/email to inquire. If you will be arriving after 6:00pm ET, please indicate your expected arrival time when you make your reservation and we’ll follow-up with you to confirm details.
• Staying at The Hillside Cottage? Check in is after 4:30pm ET and self check in details will be sent via email the day before scheduled arrival date. An early check in can sometimes be accommodated with prior arrangement. Additional fees will apply. Please call/text/email to inquire.
• Check out is 11:00am ET for our B&B Guest Rooms and The Hillside Cottage . We cannot accommodate late departures.

Cancellations:

• All cancellations must be made by email.
• Cancelling a booking of 4 nights or fewer?  Notice received more than 4 days before arrival date (standard check in of 4:30pm ET) will receive deposit refund less $35 administrative fee per room. Notice received within 4 days before arrival date and no shows result in forfeiture of deposit. No shows will also be charged remainder of booking amount.  
• Cancelling a booking of 5 or more nights?  Notice received more than 10 days before arrival date (standard check in of 4:30pm ET) will receive deposit refund less $50 administrative fee per room. Notice received within 10 days before arrival date and no shows result in forfeiture of deposit. No shows will also be charged remainder of booking amount.  
• Changes to your reservation? When requested more than 4 days before arrival date, we’ll make every effort to accommodate changes to your booking when availability exists. Changes to your reservation may result in a rate change and/or a room change. We cannot accommodate changes to booking or offer discounts or refunds for shortened stays within 4 days of arrival date or after arrival.

Visitors/Guests:

• Only registered guests are allowed in The Lewis House Bed & Breakfast or The Hillside Cottage properties.
• Absolutely no visitors, friends, family, guests of guests, extra people of any kind or tours are allowed.

Pets:

• Our resident Kerry Blue Terriers, Maestro (10), and Pintxo (9 months) are looking forward to your visit! Their presence prevents us from allowing guest pets on premises, which also includes our guest house. Please contact us for recommendations on pet boarding if you will be traveling with your pets.
• You will likely see Maestro and/or Pintxo while we are outside with them, but they are not allowed in any guest areas.
• Allergic to dogs? Don’t worry – Kerry Blue Terriers do not shed and produce very little dander. They are low-allergen dogs that are often recommended for allergy suffering dog lovers, so they should not cause any allergy issues.

Smoking, Vaping, Open Flames:

• Per Michigan state law and our insurance restrictions, there is no smoking or vaping of any kind or any open-flame candles allowed in or on the premises of The Lewis House Bed & Breakfast or our Guest Houses. Violation of this policy may result in a $300 cleaning fee and you will be required to leave the property immediately without refund.

Privacy:

• We at The Lewis House Bed & Breakfast and The Hillside Cottage take your privacy very seriously:
  • Information collected is not shared and is only used to provide guests with information regarding their reservation, see our privacy policy page for more info.
  • Only registered guests are allowed in or on the property. Absolutely no visitors, friends, family, guests of guests, or extra people of any kind or tours are allowed.

Lodging Rates:

• For current rates based on your dates of stay, please use our availability calendar. Rates are subject to 11% lodging tax.
• Guest pre-authorizes a credit card charge of the repair, replacement, or cleaning cost (plus administrative fee of $100) in case of property or furnishings damages or loss and/or excess cleaning charges resulting from their stay.
• All rates are subject to change.

Additional B&B Guest Room Info:

• B&B Guest Room Rates INCLUDE chef’s choice breakfast each Thursday-Sunday morning of your stay and on-site management. Complimentary coffee, tea and snacks are available all day, every day in our bistro room.
• Mid-stay room changes are sometimes possible with availability at current rate and an additional $35 change fee per change.
• All rates are quoted per room, per night, single or double occupancy.
• Each guest room accommodates a maximum of two (2) guests; all guests must be at least 21 years old.

Additional Hillside Cottage Info:

• Rates at The Hillside Cottage include on-site management but DO NOT include daily housekeeping, breakfast or access to the main house.
• All rates are quoted per night, single or double occupancy.
• The Hillside Cottage accommodates a maximum of two (2) guests; all guests must be at least 21 years old.